Dimensions - please note that all jewellery sizes mentioned on this site are approximate. Each piece is individually made so measurements may vary slightly.

Pure Silver - I use pure silver for the main body of each pendant or earring and sterling silver for chains and clasps. Click here to find out more about pure silver.

Order Fulfillment

The company reserves the right not to fulfil any order, in which case a refund will be issued, e.g. by PayPal, Google Checkout, online banking or credit card refund transaction; refunds are not made in cash or by money transfer systems such as Western Union. (see Pricing Errors below)

Pricing Errors

Whilst the company tries to ensure that all the prices on jeanettesargent.com are accurate, errors may occur. If the company discovers an error in the price of the goods that you have ordered we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order and receiving a full refund of any monies paid (see Order Fulfillment above).

Returns Policy
(Purchases made through this website)

For our customers peace-of-mind, we offer a 7 days money-back guarantee.

If the customer is not satisfied with the purchase within 7 days of receiving the item, the seller will issue a full refund against the purchase price of the item, postage and packing costs are not refundable.

Goods may only be returned for a refund in accordance with the following conditions:

The item(s) must be returned within 7 days from the date of receipt - no refund will be made for products returned later than 7 days from the date of signed delivery.

Before the customer returns any item, the seller must be informed of the intention to return the item and the reason for return.

The item must be in "as new" and re-sellable condition, unused, returned in the original packaging and be in the same condition as it was when received (see Damaged Goods below).

The customer is liable for the cost of returning the unwanted item. Returned goods are sent atthe customer's risk. The customer is strongly advised to use Recorded Delivery (Signed For) or Special Delivery and to insure the item for its full value. We will not be held responsible for any items lost in the post.

Full refund of the original price paid for the item (not including P & P costs), will be issued once the item is received back and its condition has been inspected. See below for information about damaged goods. Refunds are made by electronic means, e.g. PayPal, Google Checkout, online banking or a credit card refund, they are not made in cash or any other non-traceable means.

Any queries concerning jewellery purchased from third parties, such as retailers, should be addressed to the third party concerned.

Damaged or Missing Goods

All goods are sent via Recorded Delivery (Signed For) or Special Delivery. Any damage to the packaging should be advised to the carrier upon signing for the item.

Goods should be inspected immediately upon receipt by the buyer. If, upon inspection,goods are found to be damaged or an item missing, the customer must contact the seller immediately by email or telephone in order that the appropriate course of action can be determined. The damaged item, together with all of the packaging material, must be retained by the customer for possible inspection by the carrier. Refunds will be made only if the carrier agrees that the claim is valid. All insurance is provided by Royal Mail and is subject to their terms and conditions. It can take several weeks for compensation claims to be settled. Insofar as is possible, the seller will assist in this process.

Post and Packing for Returned Goods

Any refunds in respect of returned goods exclude the original P&P charged by the seller and return postage costs incurred by the customer, except where the seller has supplied the wrong item, in which case P&P will be refunded.

Returns - Offline Purchases
(i.e. where the goods have been bought from a retail outlet, gallery or other third party)

The retailer concerned should be advised directly of any issues.

Prices

Please note that prices shown on this website apply only to purchases made online through this website. All items are subject to availability. All prices are in pounds sterling (GBP).

Promotions & Discounts

Promotional, voucher and discount codes may not be used in conjunction with any other offer. Only one promotional, voucher or discount code may be used per item.

All promotions, discounts, vouchers and free gifts are offered subject to availability and may be withdrawn at any time. Where a purchase is in progress but the order has not yet been fulfilled, the purchaser will be offered a full refund if the promotion, discount, voucher or free gift offer has been withdrawn.

Customs Duties, Import Taxes, etc.

Where a customs declaration is required, e.g. for customers outside of the European Union, please note that customs duties, etc. are the responsibility of the purchaser.